Location: 212 Liverpool St, Hobart TAS 7000
Phone: 0370427152
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We are delighted that you have shown interest in Loan Processors Trust, a company incorporated and registered in Australia with its registered office at 212 Liverpool St, Hobart TAS 7000 (“Company”, “we”, “us”, “our”), providing its Services via loanprocessor.com.au (the “Website”).

This Privacy Policy (this “Privacy Policy”) is intended to inform the Broker (“User”, “your” or “you”) about the nature, scope, and purpose of the Personal Information we collect, use and process and your rights relating to the Personal Information. It is important that you read this Privacy Policy, together with any other privacy notice we may provide on specific occasions, so that you are fully aware of how and why we are using the Personal Information, and your data protection rights.

We recognise the importance of protecting Personal Information. We do not, without your consent, collect sensitive information as defined under the Privacy Act 1988 (Cth) (the “Privacy Act”), such as racial or ethnicity information, political opinions or associations, criminal records, or health information. In collecting and handling Personal Information, we are bound by the Privacy Act, including the Australian Privacy Principles (“APPs”), and where required, the provisions of General Data Protection Regulation, being Regulation 2016/679 (“GDPR”).

You are required to read and accept this Privacy Policy before you may use the Website and/or our Services on the Website. By visiting, accessing and/or using the Website, we understand that you have fully read, understood, and accepted this Privacy Policy. In addition, when you use any current or future version of the Website or check a box agreeing to all the terms and conditions, it will constitute a symbol of your signature. If you do not agree with this Privacy Policy, you must stop using or accessing the Website and/or our services immediately.

You hereby acknowledge and admit that you have read, understood, and accepted to be bound by this Privacy Policy, as may be modified by the Company from time to time. Any amendments or variations thereto shall take effect from their date of publication on the Website.

1. KEY TERMS

This Privacy Policy is based on the terms used in the Privacy Act and GDPR. In this Privacy Policy, (i) capitalised terms defined by inclusion in quotations and/or parenthesis have the meanings so ascribed; and (ii) the following terms have the meanings assigned to them herein below. Terms not defined in this Privacy Policy will have the same meaning as assigned under the Terms of Service available on the Website.

  1. “Controller” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;
  2. “Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person;
  3. “Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable: (i) whether the information or opinion is true or not; and (ii) whether the information or opinion is recorded in a material form or not; and
  4. “Processor” means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

2. HOW WE COLLECT PERSONAL INFORMATION

  1. We may collect the Personal Information when you visit our Website, when you elect to use our Services, when you enter into a contract with us and when you deal with us over the telephone or correspond with us via facsimile, letter or email or any other mode of communication. When we speak to you over the phone we may record the calls for training, verification, and quality assurance purposes. Any Personal Information collected on those calls is used in accordance with this Privacy Policy.
  2. You acknowledge that the Personal Information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.

3. HOW WE USE PERSONAL INFORMATION

We use the Personal Information we have collected solely for the purpose of providing our Services. More specifically, we may use Personal Information which we have collected to:

  1. provide a better or more relevant Service to you;
  2. personalise and customise our Services that you view and engage with on the Website;
  3. respond to or provide you with Services, information, and assistance that you request from us;
  4. contact you to conduct surveys, research and feedback about our Services, or the Website;
  5. allow you to participate in interactive features of our Service when you choose to do so;
  6. help carry out our obligations arising from any contracts entered into between you and us;
  7. notify you about changes to our Services; and
  8. enhancing your security when you visit our Website.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose Personal Information to your Lenders, Solicitors, Conveyancers, and related bodies to enable us to complete loan applications. We do not sell, trade, or rent your personal information to others. We may provide your information to others if we are required to do so by law.

5. RETENTION OF PERSONAL INFORMATION

We may retain the Personal Information for so long as we continue to provide Services to you. After the provision of Services, the Personal Information will be deleted.

6. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

  1. The Personal Information may be collected, transferred to, and stored by us, in India and in Australia. Therefore, the Personal Information may be processed outside your jurisdiction, including in countries and jurisdictions that are not subject to an adequacy decision by the European Commission or your local legislature or regulator, and that may not provide for the same level of data protection as your jurisdiction.
  2. We ensure that the recipient of the Personal Information offers an adequate level of protection and security, for instance by entering into the appropriate back-to-back agreements and, if required, standard contractual clauses or an alternative mechanism for the transfer of data as approved by the European Commission (Art. 46 GDPR) or other applicable regulators or legislators. Where required by applicable law, we will only share, transfer, or store the Personal Information outside of your jurisdiction with your prior consent.

7. SECURITY OF PERSONAL INFORMATION

  1. We strive to ensure the security, integrity, and privacy of Personal Information we collect. We have established safeguards and use reasonable security measures to protect Personal Information from unauthorised access, modification, and disclosure. Our employees are obliged to respect the confidentiality of any Personal Information held by us. We review and update our security measures in light of current technologies.
  2. In the event of a data breach, we are committed to complying in all respects with the requirements of the Privacy Act, APPs, and where required, the provisions of GDPR.

8. YOUR RIGHTS

You may have certain rights relating to your Personal Information, subject to local data protection laws. Depending on the applicable laws these rights may include the right to:

  1. access your Personal information held by us;
  2. know more about how we process your Personal Information;
  3. rectify inaccurate Personal Information and, taking into account the purpose of processing the Personal Information, ensure it is complete;
  4. erase or delete your Personal Information;
  5. restrict our processing of your Personal Information;
  6. object to any processing of your Personal Information;
  7. opt out of certain disclosures of your Personal Information to third parties;

Where we process the Personal Information for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection.

9. CORRECTION AND ACCESS

  1. We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your Personal Information, you can contact us by using the information in Section 10 below.
  2. You can also gain access to the Personal Information we hold about you, subject to certain exceptions provided for by law. To request access to your Personal Information, please contact us by using the information in Section 10 below.

10. CONTACT US

We are committed to providing you with a fair and responsible system for the handling of complaints. If at any time you have any concerns, complaints, or questions in relation to this Privacy Policy, please contact us at info@loanprocessors.com.au or 0370427152, so that we may resolve your concerns.

You acknowledge that you have read, understood, and accepted to be bound by this Privacy Policy.

Effective as of [30/01/2024]

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